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We are now an ONLY ONLINE store and no longer have a physical location. November 1st 2017 the retail store location closed. Orders may be placed here online - or you can contact me via email or mobile - during normal business hours Monday to Friday. See Contact Us.
Please also note that the online system does not automatically calculate delivery based on your address. Please refer to 'Delivery' section to see if you are located within the Free Delivery Zone (subject to conditions).
March 22nd, 2020
I feel extremely lucky! I will be seeking further confirmation in the next couple of days, but given the latest announcement from Daniel Andrews office, I consider that the operations of Greensborough Grain Store fall under the banner of 'home delivery'.
Home delivery has been considered essential and will remain open - as per the statement. I also believe that feeding animals would be considered essential - although I haven't specifically seen this stated.
As Freight/Logistics have also been considered essential, timely supply of stock to the Grain Store shouldn't be affected.
As I have previously stated, supply of product is not an issue at this stage. Any delays to date have been as a result of logistics from sheer demand. Same scenario as what we have seen in the supermarkets. I strongly believe there is no need to stockpile at this point in time.
Of course I will continue with all hygiene practices that are in place, as stated in previous posts.
I will keep in touch. Please do not hesitate to contact me if you have any queries.
March 21, 2020
DELIVERY LEAD TIMES
Unfortunately, I am having to extend lead times to 8 days. An additional 3 days on the usual service. This could extend.
The reason is because of demand NOT because of stock availability!
I am solo, and there are only so many orders I can deliver in a day. It would help me if you could possibly advise, in the notes section, if you are happy to wait a bit longer for your delivery.
March 17, 2020
Greensborough Grain Store, like all businesses, need to navigate the COVID-19 issue together with customers and suppliers and I would just like to let you know where things are at for the Grain Store.
It is business as usual but there has been a slight increase in demand, so delivery time could be pushed out to the 5 days.
I have had communication from my suppliers that they are taking extra measures to keep supply chains open and flowing. There is no limiting on stock orders to date.
Once stock is received by GB Grain Store, it is only I that handles the product. There are no other staff - apart from the dogs!
I have, as have done on a personal level, have increased personal hygiene practices of hand washing/sanitizing and using gloves.
I also sanitize areas of my vehicles after every delivery/handling of stock.
Contact with my delivery drivers is at a minimum and monitored carefully, as is any contact I have at the time I deliver to my customers - which is quite rare.
I am working on reducing cash payments. Any cash/coin received are immediately sanitized and so are my hands.
However - as is the case in the supermarkets, all stock coming from GB Grain Store has not specifically been sanitized and all suggested measures to date of maintaining personal hygiene need to be executed here too.
Please contact me if you have any further queries.
Hi, I am Tori, and this is Stella in my lap and Tricky on the left.
The Greensborough Grain Store has been a family owned (a few different ones) small business for well over 100 years!
In keeping with recent trends the business took on a new direction by becoming an online/direct delivery store. While doing this, the main aim is to continue the personalised, informed service the business has been known for. With the new direction of the business, I will be personally processing/undertaking all of your orders, inquiries and deliveries. I am more than happy to discuss any aspects of your pet care directly with you.
I have been involved with the Grain Store and the Pet Industry for nearly 15 years and have lived locally to the Diamond Valley for over 25 years. I am a bit of a horse enthusiast myself and generally couldn’t imagine life without animals being part of it!
The Online Ordering System will be a work in progress. I will continue to add stock items to the website. If you are unable to find a product on this website, it does not mean it is not available. If you have a specific product requirement please contact me so I can endeavour to source it for you.
The on-line system is the preferred method for order placement, timewise for me. But, if you are uncomfortable with purchasing online I am able to process your order via email or SMS. There are EFTPOS facilities and Direct Debit is also an option. Lead time on delivery will apply once payment has been received.
Please email immediately should you have any issues using the online ordering system.
With the new direction of the business, I will be personally processing/undertaking all of your orders, inquiries and deliveries.
The business is based in the Diamond Valley – North East Melbourne. Free delivery is offered for orders that are over $30 and are within the area bordered by: Heidelberg, Bundoora, Mill Park, St Andrews, Christmas Hills, Warrandyte South, Park Orchards, Templestowe, Bulleen. Handling and delivery time for free delivery is up to 5 business days. Should your order be less than $30 or you require a faster delivery time a $15 delivery fee will apply.
For orders that require delivery outside of the specified area, please email me to discuss options.
Phone/SMS: 0423 621 741
Weekdays, during general business hours
Closed on Weekends and Public Holidays - however online ordering may still take place